At Revive Health, we are committed to transparency, trust, and compliance with all relevant legal and regulatory requirements. This page contains important information about how we handle your personal data, your rights as a user of our services, and the terms under which we operate.
Here, you’ll find clear details on:
How we collect, store, and use your personal data (Privacy Policy)
How we use cookies on our website (Cookies Policy)
The terms and conditions for using our website and booking our services (Terms and Conditions)
Our complaints process and how you can share concerns (Complaints Policy)
Disclaimers about the medical information provided on our website (Medical Disclaimer)
Our commitment to website accessibility for all users (Accessibility Statement)
We encourage you to read these sections carefully. By using our website (www.revivehealth.uk) and services, you agree to these policies and terms.
If you have any questions or need further clarification, feel free to contact us directly at:
Email: [email protected]
Phone: 0113 8730552
Address: Revive Health, 1a Grange Park Ave, Roundhay, Leeds LS8 3BA
Thank you for choosing Revive Health. Your trust and satisfaction are our top priorities.
Welcome to Revive Health. Your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal data when you use our services or visit our website.
Trading Name: Revive Health
Registered Company Name: Sarwar GP Locums Ltd
Registered Address: 19 Coniscliffe Road, Hartlepool, England, TS26 0BT
Company Registration Number: 07309882
Contact Email: [email protected]
Phone Number: 0113 8730552
We are committed to safeguarding your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
We may collect the following types of personal data:
Identity Data: Full name, date of birth, gender.
Contact Data: Address, email, phone number.
Health Data: Medical history, health conditions, and treatment records (only where necessary for providing services).
Payment Data: Billing address, payment card details (processed securely by third-party payment processors).
Technical Data: IP address, browser type, operating system, and cookies (see our Cookies Policy).
We collect personal data through:
Our website contact forms and booking systems.
Phone calls or in-person consultations.
Cookies and website analytics tools.
Emails and direct communications with you.
We use your data to:
Provide healthcare services and consultations.
Schedule appointments and manage bookings.
Process payments securely.
Respond to inquiries and provide customer support.
Send important updates about your appointments or our services.
Comply with legal and regulatory requirements.
We rely on the following legal bases:
Consent: When you have explicitly given your consent (e.g., subscribing to newsletters).
Contractual Necessity: To fulfil our healthcare service agreements.
Legal Obligation: To meet regulatory or legal requirements.
Legitimate Interest: For business operations, customer service, and service improvements.
To deliver our services effectively, we may share your data with trusted third-party service providers. These providers process your data under strict confidentiality agreements and comply with UK GDPR regulations.
We use Heidi Health AI, an AI-powered transcription software, to securely process and transcribe consultation notes and relevant health data.
How Heidi Health AI Handles Your Data:
Data is securely transmitted and processed in compliance with UK GDPR regulations.
Heidi Health AI does not store your data beyond what is necessary for the transcription process.
Strict confidentiality agreements are in place to ensure your data is not accessed or used for unauthorized purposes.
For more details on Heidi Health AI’s privacy practices, please visit their Privacy Policy: https://www.heidihealth.com/uk/legal/privacy-policy)
We may share your data with:
Healthcare professionals: Where necessary for your treatment.
Service providers: Payment processors, IT support, transcription services, and website hosting providers.
Regulatory authorities: When required by law.
We ensure all third parties respect your data privacy and comply with data protection laws.
We will retain your personal data for up to 6 years, unless:
A longer retention period is required by law.
It is necessary to maintain records for legal, accounting, or regulatory purposes.
After this period, your data will be securely deleted or anonymized.
Under data protection laws, you have the following rights:
Right to Access: Request a copy of your personal data.
Right to Rectification: Correct inaccurate or incomplete data.
Right to Erasure: Request deletion of your personal data (where legally permissible).
Right to Restrict Processing: Limit how we process your data.
Right to Data Portability: Transfer your data to another provider.
Right to Object: Object to processing based on legitimate interests.
Right to Withdraw Consent: Withdraw your consent at any time.
To exercise these rights, please contact us at [email protected]
We implement robust security measures to protect your data:
Encrypted storage of sensitive data.
Secure servers and firewalls.
Regular security audits and staff training on data protection.
However, no transmission over the internet is 100% secure, and we cannot guarantee absolute security.
Our website uses cookies to enhance your browsing experience. For more details, please see our Cookies Policy below.
Our website may include links to third-party websites. We are not responsible for their privacy policies or practices.
We may update this Privacy Policy from time to time. Changes will be posted on this page, and we encourage you to review it regularly.
If you have any questions about this Privacy Policy or your data rights, please contact us at:
Email: [email protected]
Phone: 0113 8730552
Address: Revive Health, 1a Grange Park Ave, Roundhay, Leeds LS8 3BA
By using our services or website, you agree to this Privacy Policy.
This Cookies Policy explains how Revive Health (“we,” “us,” or “our”) uses cookies and similar technologies on our website.
By using our website, you agree to the use of cookies in accordance with this policy.
Cookies are small text files stored on your device (computer, smartphone, tablet) when you visit a website. They help us enhance your browsing experience by remembering your preferences, improving website performance, and analysing how you interact with our site.
We use the following types of cookies:
Required for the website to function properly.
Enable basic functions such as navigation and access to secure areas.
These cookies cannot be disabled.
Examples: Session cookies, authentication cookies.
Collect anonymous data on how visitors use our website.
Help us improve website functionality and performance.
Examples: Google Analytics cookies.
Allow the website to remember choices you make (e.g., language preference, region).
Provide a more personalized experience.
Used to deliver relevant ads and marketing campaigns.
Track browsing habits across websites.
Examples: Social media cookies, advertising cookies.
We use cookies to:
Ensure our website functions correctly.
Improve website performance and user experience.
Analyze visitor behavior and website traffic.
Enable personalized content and advertisements.
We may use third-party services (e.g., Google Analytics, Facebook Pixel) that place cookies on your device. These third parties may use cookies to collect data for analytics, advertising, or other purposes.
You can learn more about how these third parties handle your data by reviewing their respective privacy policies:
Google Analytics: Google Privacy Policy
Facebook Pixel: Facebook Privacy Policy
You can manage your cookie preferences by:
Adjusting your browser settings to block or delete cookies.
Using our Cookie Consent Banner when you first visit our website.
How to Manage Cookies in Common Browsers:
Google Chrome: Manage Cookies in Chrome
Mozilla Firefox: Manage Cookies in Firefox
Safari: Manage Cookies in Safari
Microsoft Edge: Manage Cookies in Edge
Please note: Blocking essential cookies may affect the functionality of our website.
We may update this Cookies Policy from time to time. Any changes will be posted on this page, and we encourage you to review it regularly.
If you have any questions about this Cookies Policy, please contact us:
Email: [email protected]
Phone: 0113 8730552
Address: Revive Health, 1a Grange Park Ave, Roundhay, Leeds LS8 3BA
By continuing to use our website, you agree to the use of cookies as described in this policy.
Terms and Conditions for Revive Health
Welcome to Revive Health. These Terms and Conditions outline the rules and regulations for using our website and services. By accessing or using our website and services, you agree to comply with these Terms and Conditions. If you disagree with any part of these terms, please refrain from using our services.
1. Definitions
“We,” “Us,” “Our” refers to Revive Health, a trading name of Sarwar GP Locums Ltd, registered in England and Wales, with company number 07309882.
“You,” “User,” “Customer” refers to any person using our website or services.
“Services” refers to the healthcare services we offer, including steroid joint injections, weight loss treatments, minor skin surgery, and private GP appointments.
2. Services Offered
We provide the following services:
Steroid joint injections for pain relief.
Weight loss treatments, including injections.
Minor skin surgeries for skin tags, warts, and benign skin lesions.
Private GP appointments.
All services are delivered by qualified healthcare professionals in compliance with UK healthcare regulations.
3. Appointments and Booking Policies
Appointments must be booked via our website or by contacting us directly.
Full payment is required at the time of booking to secure your appointment.
It is your responsibility to provide accurate and complete information during the booking process.
3.1 Cancellation Policy
Cancellations made more than 7 days in advance: Refundable minus a £5 administration and card processing fee.
Cancellations made within 7 days of the appointment: Non-refundable.
To cancel or reschedule, please contact us at [email protected] or call 0113 8730552
4. Pricing and Payments
All prices for our services are listed on our website and are subject to change without notice.
Payment must be made at the time of booking via our secure payment system.
We accept payments through Stripe [credit/debit cards].
If a refund is issued, it will be processed within 14 working days.
5. User Obligations
By using our website and services, you agree to:
Provide accurate and complete information during booking and consultations.
Follow any pre- or post-treatment instructions provided by our healthcare professionals.
Not misuse or attempt to harm our website or disrupt our services.
We reserve the right to terminate access to our services if any misuse or breach of these terms occurs.
6. Health Disclaimer
Our healthcare services are provided based on the information you share with us.
We are not liable for any adverse outcomes resulting from inaccurate or incomplete information provided by you.
Our services are not a substitute for emergency medical care. In an emergency, contact your local emergency services immediately.
7. Privacy and Data Protection
Your privacy is important to us. Please refer to our Privacy Policy and Cookies Policy for details on how we collect, use, and protect your personal data.
8. Copyright and Intellectual Property Rights
All content on this website, including text, images, graphics, and logos, is the intellectual property of Revive Health unless otherwise stated.
You may not copy, reproduce, or use our content without prior written consent.
9. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for their content, practices, or privacy policies.
10. Limitation of Liability
While we strive to provide high-quality services, we cannot guarantee specific results from treatments.
We are not liable for indirect, incidental, or consequential damages arising from the use of our services or website.
Our total liability is limited to the amount paid for the specific service in question.
11. Termination of Services
We reserve the right to terminate or refuse service to any individual at our discretion, including but not limited to cases of:
Breach of these Terms and Conditions.
Misuse of our services or website.
Abusive or inappropriate behaviour toward our staff.
12. Governing Law
These Terms and Conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes arising shall be subject to the exclusive jurisdiction of the courts of England and Wales.
13. Changes to These Terms
We may update these Terms and Conditions from time to time. Any changes will be posted on this page, and continued use of our website or services constitutes acceptance of the updated terms.
14. Contact Us
If you have any questions about these Terms and Conditions, please contact us at:
Email: [email protected]
Phone: 0113 8730552
Address: Revive Health, 1a Grange Park Ave, Roundhay, Leeds LS8 3BA
By using our website and services, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.
Complaints Policy
At Revive Health, we are committed to providing high-quality healthcare services. However, we understand that there may be occasions when our service does not meet your expectations. This policy outlines our process for handling complaints effectively and transparently.
1. How to Make a Complaint
If you are unhappy with any aspect of our service, please contact us as soon as possible using one of the following methods:
Email: [email protected]
Phone: 0113 8730552
Address: Revive Health, 1a Grange Park Ave, Roundhay, Leeds LS8 3BA
Please provide the following details in your complaint:
Your full name and contact information.
A description of the issue, including dates and names of any staff involved (if applicable).
Any relevant supporting documents or evidence.
2. Our Complaint Handling Process
Acknowledgment: We will acknowledge your complaint within 5 working days of receipt.
Investigation: We will conduct a thorough investigation into your complaint.
Response: You will receive a formal response within 20 working days of our acknowledgment.
Resolution: If we are unable to resolve your complaint within 20 days, we will inform you of the reason for the delay and provide an updated timeline.
3. Escalating Your Complaint
If you are not satisfied with our response, you may escalate your complaint to the relevant regulatory body:
Care Quality Commission (CQC): https://www.cqc.org.uk/contact-us
General Medical Council (GMC): https://www.gmc-uk.org/
4. Continuous Improvement
All complaints are logged, reviewed, and used as an opportunity to improve our services.
Thank you for giving us the opportunity to resolve your concerns.
Medical Disclaimer
The content provided on Revive Health’s website is for informational purposes only and does not constitute medical advice, diagnosis, or treatment.
1. No Medical Advice
The information provided on our website should not be relied upon as medical advice.
Always consult a qualified healthcare professional for medical concerns or treatment plans.
2. No Doctor-Patient Relationship
Use of this website does not establish a doctor-patient relationship between you and Revive Health or any of our healthcare professionals.
3. Limitation of Liability
Revive Health is not responsible for any consequences resulting from the use of information found on this website.
You should always seek immediate medical attention in emergencies.
4. Changes to Medical Information
Medical knowledge evolves, and information on this website may become outdated.
We make no guarantees about the accuracy or completeness of the content provided.
For any medical concerns, please contact us directly or consult your GP.
5. Professional Qualifications
Our lead practitioner, Dr. Kashif Sarwar is registered with the General Medical Council (GMC) under registration number 6118961
Accessibility Statement
At Revive Health, we are committed to making our website and services accessible to everyone, including people with disabilities.
1. Our Commitment
We aim to comply with the Web Content Accessibility Guidelines (WCAG) 2.1, Level AA, to ensure our website is user-friendly and accessible to all users.
2. Measures to Support Accessibility
We have implemented the following measures to ensure accessibility:
Clear and consistent website navigation.
Text alternatives for non-text content (e.g., images, icons).
High-contrast text and backgrounds for readability.
Keyboard navigation for users who cannot use a mouse.
Descriptive link text for screen readers.
3. Limitations and Alternatives
While we strive to ensure full accessibility, there may be some areas where improvements are needed. If you experience any difficulties, please contact us:
Email: [email protected]
Phone: 0113 8730552
We will do our best to assist you and provide alternative ways to access the information or services you require.
4. Feedback
We welcome your feedback on our website’s accessibility. If you encounter any issues or have suggestions for improvement, please contact us using the details above.
5. Ongoing Improvement
We are continually working to improve our website’s accessibility and ensure compliance with accessibility standards.
At Revive Health, your safety and the quality of our care are our top priorities. We are proud to operate as part of Regents Specialist Clinics, a Care Quality Commission (CQC)-registered organisation. This collaboration ensures that all services we provide comply with the rigorous standards set by the CQC for healthcare providers in the UK.
By working under the established CQC registration of Regents Specialist Clinics, we guarantee that our treatments and facilities meet the highest standards for:
⦁ Patient safety
⦁ Quality of care
⦁ Effectiveness of services
⦁ Responsiveness to patient needs
⦁ Strong leadership and governance
We are committed to maintaining transparency and excellence in all aspects of our care delivery. To learn more about Regents Specialist Clinics and their CQC registration, you can visit the CQC website here: https://www.cqc.org.uk/location/1-11140176170.
If you have any questions about our compliance or wish to learn more, please don’t hesitate to contact us.
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